Refund Policy

RETURNS

If you receive a broken or defective product, we will send you a new one or provide a full refund.

Our return policy lasts up to 30 days after the date of purchase. If 30 days have gone by since your purchase, unfortunately, we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition as when it was received, unused, and in its original packaging.

Customers are responsible for covering the shipping costs associated with returning their item. Shipping fees are non-refundable.

If you believe you qualify for a return, please contact us before sending your item back by emailing support@teelara.com or reaching out through our Contact Us page.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund has been approved or rejected based on the return eligibility criteria above.

If your refund is approved, it will be processed and automatically applied to your original method of payment. Refunds typically take 1–4 business days to appear in your account, depending on your payment provider.

If your refund has been rejected, it means the returned item was either not in its original packaging, was damaged, or showed visible signs of use.

LATE OR MISSING REFUNDS

If you haven’t received your refund after 4 business days of approval, please first check with your bank or payment provider, as processing times can vary.

If you have verified with your bank and still haven’t received your refund, please contact us at support@teelara.com or via our Contact Us page, and our support team will be happy to assist you.